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Escalate Critical Issues with PagerDuty and Sentry

Connecting Sentry and PagerDuty is a great way to make sure important issues don’t get stuck in backlog purgatory. But sometimes there’s a drop-everything critical issue that can’t wait for a sprint planning meeting. That’s why we’re extending our PagerDuty integration to support Metric Alerts.

Metric Alerts allow you to get alerted on the frequency of any subset of your performance or error events, so you can monitor the overall health of your product or specific parts of it. With Metric Alerts, you can:

  • Filter on any event tags or attributes
  • Set separate warning and critical thresholds for errors or transactions
  • Alert when event volume goes below a threshold
  • View active and resolved alerts
  • Jump from an alert into a curated Discover view to root-cause the problem quickly

Sentry’s PagerDuty integration notifies you of all triggering incidents that Sentry identifies. The next time your customers can’t log in, or page loads on key pages suddenly increase, on-call teams will be paged with all the information they need to fix those issues immediately.

How do I get started?

In Sentry, navigate to: Settings > Integrations. Then, find PagerDuty and click Add Installation. For a complete set of installation instructions, see our docs.

pagerduty set up

Create a new Metric Alert

Now that you have the PagerDuty integration installed, it’s time to create a new Metric Alert Rule. In Sentry, go to the Alerts page and click Create Alert Rule. When prompted on the type of Alert Rule to create, select Metric Alert. Finish configuring your alert and don’t forget to add notifying PagerDuty as an action.

pd metric alert

Get alerted in PagerDuty

alerts in pd

And that’s all, now you’ll get notified of Metric Alerts from PagerDuty. For more information, see our docs on Alerts and the PagerDuty integration.

You can also register for the PagerDuty Summit and visit our booth to learn more about the integration, say hi, or pick up some fun digital swag. See you there.

About PagerDuty: PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include GE, Vodafone, Box, and American Eagle Outfitters. To learn more and try PagerDuty for free, visit www.pagerduty.com. Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook.

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